Customer Enquiry
Read through the frequently asked questions below to find the answer to your question. If you still can't find an answer, you can email our customer service team.
- Borders General Topics
- Where's my closest store?
- What are Borders trading hours?
- What is Borders Returns Policy?
- Do you have the book/CD/DVD I am after?
- Can I buy Borders products online?
- I would like to order or reserve a book, DVD, CD or other item. How do I do it?
- How do I contact Borders?
- I would like to buy a gift card. How do I do it?
- How do I apply for a job at Borders?
- The Shortlist
- How can I sign up to the Shortlist (Borders e-newsletter)?
- I've changed my email address but would still like to receive the Shortlist
- I would like to unsubscribe from the Shortlist
- I am having difficulty unsubscribing from the Shortlist
- I am unable to access the coupons on the Shortlist
- Why do the valid dates for coupons only last a week?
- Business & Education Accounts
- I'd like to find out more about becoming a Business and Education account holder with Borders
Borders General Topics
- Where's my closest store?
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To view Borders locations, trading hours and contact phone numbers click here.
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- What are Borders trading hours?
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To view Borders locations, trading hours and contact phone numbers click here.
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- What is Borders Returns Policy?
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Borders will refund any defective item and we are more than happy to refund, credit or exchange any item that's in a saleable condition, excluding magazines and clearance items. Without proof of purchase we can only exchange or credit.
To claim a refund, exchange, credit, or for further information visit your nearest Borders store. For store locations and contact details check out our stores
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- Do you have the book/CD/DVD I am after?
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We are unable to answer specific product queries via email. Please contact your local store and a staff member will be happy to help you with another product query.
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- Can I buy Borders products online?
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Unfortunately, you are not able to buy Borders products online. For product information or to place a special order please contact our stores directly and one of our team members will be happy to assist.
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- I would like to order or reserve a book, DVD, CD or other item. How do I do it?
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Borders store teams have access to over 200,000 titles and will be able to hold items, process phone orders, or order in a special item for you. Please contact your nearest Borders store to talk to a staff member.
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- How do I contact Borders?
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To contact us click here to view our details.
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- I would like to buy a gift card. How do I do it?
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You can purchase our gift cards at any of our Borders stores. All purchases of gift cards can be made at the counter.
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- How do I apply for a job at Borders?
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Please refer to our careers page for information on working at Borders and current opportunities available.
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Our Selection
- I'm looking for a product but cannot find it on your website
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Borders online selection is made up of current campaign titles and is not an inventory of our huge in-store range of over 200,000.
If you are unable to locate your title in our selection, our store teams will be more than happy to help you find what you are looking for. Please contact your local Borders store.
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- What is "Paperchase"?
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Paperchase is our gifts and stationery range, exclusive to Borders. Designed in London, this fashionable and innovative stationery includes a broad range of items from iPod covers, journals and diaries to wrapping paper and gift tags. To view, click on paperchase in the top navigation menu.
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The Shortlist (Borders e-newsletter)
- How can I sign up to the Shortlist?
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Click here to subscribe to our Shortlist to receive the latest promotional offers available in store.
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- I've changed my email address but would still like to receive the Shortlist
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Email customer care and we will update your email address on your behalf.
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- I would like to unsubscribe from the Shortlist
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Click on the "Unsubscribe" link in The Shortlist email
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- I am having difficulty unsubscribing from the Shortlist
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Email customer care with details of your problem and we will resolve it for you as quickly as possible.
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- I am unable to access the offers on the Shortlist?
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Email customer care with details of the problem and we will assist you.
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- Why do the valid dates for coupons only last a week?
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Our coupons are an extremely popular feature of the Shortlist. Keeping them valid for one week ensures we can continue to provide our customers with relevant and timely offers.
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Business & Education Accounts
- I'd like to find out more about becoming a Business and Education account holder with Borders
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Business & Education account holders receive extra value every day. For more information please see the business & education accounts page.
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